Support & General

• How do I contact Lori Beds?

  This applies to: All products We offer fast, friendly support Mondays to Fridays. Here are the best ways to reach us: 📦 General Inquiries & Order Help Email: Fill out our contact form or send a message to info@loribeds.com For technical or assembly issues, please use our Technical Support ...

• Do you sell in any physical stores?

  This applies to: All products We sell exclusively through our website and do not offer our products in physical retail stores. This allows us to maintain high quality, offer competitive pricing, and provide direct support to our customers. To get a better sense of the quality and experience, chec...

• Do you donate to a charity or give back in any way?

  This applies to: All products Yes! At Lori Beds, we’re committed to creating long-lasting Murphy beds while giving back to the environment. Since May 2016, we’ve partnered with the Eden Reforestation Project to help restore forests in critically affected regions. For every order placed, we plan...

• Can I assemble the Lori Bed myself?

  Yes! The Lori Bed is designed for easy DIY assembly by two people using basic tools. Our step-by-step Assembly Guide makes the process straightforward, and most customers complete setup within a few hours. You can also check out our customer reviews to see how others found the assembly experience...

• Can you provide more info on your review incentive program?

  This applies to: Lori Bed We love seeing how our customers enjoy their Lori Beds at home! To show our appreciation, we offer cash-back rewards for high-quality photos and videos that help future customers visualize our products in real spaces. --- Three-Tier Review Incentive Program | Tier | ...

• Do you offer assistive technology or accessibility adjustments for navigating through loribeds.com?

  This applies to: All products Yes! Lori Beds is committed to creating an inclusive, user-friendly website for all visitors. Our built-in accessibility tools make it easier for everyone to browse and shop, including customers with visual, auditory, or mobility challenges. --- How to Access Acce...

• Do you offer custom sizes, cuts, or finishes for your furniture?

  We do not offer custom sizes, cuts, or finishes for any of our furniture. All products are available only in the sizes and finishes listed on their product pages. This ensures consistent safety, durability, and design quality across every unit we produce. If you are looking for flexibility, the ...

• Do you offer finish samples or swatches?

  Yes. We offer free finish samples so you can see the Lori Bed finishes in person. You can request any of our colors: Daybreak, White, or Mocha. The samples are free and there is a 10 dollar shipping charge. To request samples, contact us with your shipping address and the finishes you want. We w...

• Do you offer technical support by phone?

  This applies to: All products We don’t currently offer technical support by phone. To make sure we can resolve your issue quickly and accurately, please complete our Technical Support Form. This form allows our team to review your details, photos, and videos so we can provide the right solution...

• How do I join your Affiliate Program?

  This applies to: All products Love your Lori Bed and want to share it with others? Our affiliate program is open to journalists, bloggers, and influencers who share our mission of helping people make the most of their homes. How It Works Apply: Click here and fill out the short form. Once appr...

• How do I use the touch-up stick to fix scratches or dings on my Lori Bed or YouLift Bed?

  This applies to: Lori Bed, YouLift Bed Each touch-up stick has two sides: Wax filler for dents, gouges, and deep scratches White paint pen for surface blemishes and chips 🟤 For Dents and Deep Scratches – Wax Filler Side Clean the Area: Wipe the damaged spot clean and dry. Apply the Wax: Rub th...

• I need technical support—what should I do?

  This applies to: All products To help us resolve your issue quickly and accurately, please complete our Technical Support Form. This form lets our team gather the necessary details to fully understand your issue and provide the best solution. If possible, include a clear description along with ...

• What color and finish options are available for your beds?

  Our beds are offered in a range of durable, low-maintenance finishes designed to fit different styles and spaces. Lori Bed • Daybreak: Light, sun-washed woodgrain with warm undertones. High Pressure Laminate (HPL) surface with color-matched PVC edge-banding. • Mocha: Rich espresso woodgrain with...

• What if I am tax exempt?

  This applies to: All products If you’re eligible for tax exemption, we’re happy to assist. Please contact us before placing your order so we can verify your eligibility and apply the exemption correctly. How to Request Tax Exemption Email info@loribeds.com with: A copy of your Exemption Certifi...

• What is the difference between the YouLift Bed and the Lori Bed?

  This applies to: Lori Bed and YouLift Bed The main difference is the lifting mechanism. The Lori Bed features a gas-piston system that allows one person to raise and lower it easily, while the YouLift Bed is manual and typically requires two people to operate. Both are made from durable, cabinet...